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Terms of Service

Last updated: 1 May 2026  ·  Effective immediately upon registration

Please read these terms carefully

These Terms of Service ("Terms") govern your access to and use of Llorut ("we", "us", "our"), an AI-powered business engagement platform operated at llorut.com. By creating an account or using the Service in any way, you agree to be bound by these Terms.

1. Definitions

  • "Service" — the Llorut platform, including web application, APIs, AI chat tools, QR code system, and analytics
  • "Company" — a business entity that registers for and operates a Llorut account
  • "Agent" / "Partner" — an approved onboarding partner who introduces Companies to the platform
  • "Visitor" — an end user who interacts with a Company's AI chat through Llorut
  • "Content" — any text, documents, FAQs, branding assets, or information you upload to the platform

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement. By registering, you represent that the information you provide is accurate and that you have authority to bind any organisation on whose behalf you are registering.

3. Account Registration & Security

  • You are responsible for maintaining the confidentiality of your login credentials
  • You must notify us immediately of any unauthorised use of your account
  • You are responsible for all activity that occurs under your account
  • One business entity may register only one company account
  • Accounts are non-transferable without our written consent

4. Subscription Plans & Payments

Trial Period

New Company accounts receive 30 free AI conversations with no time limit. No payment is required to start.

Paid Plans

  • 3 months: USD $15.00
  • 6 months: USD $30.00
  • 12 months: USD $60.00

Prices are in US Dollars. Payment is accepted via EcoCash and other methods confirmed at checkout. Subscriptions become active only after payment is confirmed by our team.

Token Top-Ups

Additional AI tokens may be purchased at any time. Token balances carry forward to the next subscription period and do not expire with the subscription cycle.

Refunds

Payments are non-refundable except where required by applicable law. If you believe you have been charged in error, contact billing@llorut.com within 14 days of the transaction.

Agent Commissions

Approved Partners earn a 15% commission on paid subscriptions they introduce. Commission is calculated on the net subscription amount and is recorded in the platform. Commission payments are made at intervals agreed with each Partner. Commissions are earned only on confirmed, paid subscriptions — not on trial registrations or cancelled tickets.

5. Acceptable Use

You agree not to use the Service to:

  • Upload, distribute, or process illegal, harmful, defamatory, or fraudulent content
  • Impersonate another person or entity
  • Violate any applicable law or regulation
  • Attempt to reverse-engineer, decompile, or extract the platform's source code, AI prompts, or models
  • Circumvent rate limits, subscription restrictions, or access controls
  • Use the platform to collect personal data from visitors without informing them
  • Transmit malware, spam, or any destructive code
  • Use automated scrapers or bots against the platform except where permitted by us in writing

6. Your Content & Knowledge Base

You retain full ownership of all Content you upload. By uploading Content, you grant Llorut a limited, non-exclusive licence to process, store, and use that Content solely for the purpose of operating the Service for your account.

You are responsible for ensuring that Content you upload:

  • Does not infringe any third-party intellectual property rights
  • Is accurate and not misleading to visitors
  • Does not contain personal data of third parties unless you have the right to share it

We reserve the right to remove Content that violates these Terms or applicable law, without prior notice.

7. AI Limitations & Disclaimer

Llorut's AI is designed to answer questions based solely on the knowledge base you provide. It does not provide legal or medical advice, or represent any professional service.

AI responses may be inaccurate. You are responsible for reviewing the accuracy of your knowledge base and for any decisions made based on AI output. Llorut accepts no liability for AI responses.

Llorut's AI presents itself exclusively as your business's named assistant — fully branded to your company — for a consistent and professional visitor experience.

8. Intellectual Property

All platform code, designs, trade names, trademarks, and branding elements of Llorut remain our exclusive property. You may not reproduce, copy, or create derivative works based on the platform without written permission.

The Llorut name, logo, and associated marks are trademarks of Llorut. You may not use them without prior written consent.

9. Confidentiality

Both parties agree to keep confidential any non-public information exchanged in connection with the Service. This obligation survives termination of your account for 2 years.

10. Termination

You may terminate your account at any time by contacting support@llorut.com. We may suspend or terminate your account if you:

  • Breach these Terms
  • Fail to pay due amounts after reasonable notice
  • Engage in conduct harmful to the platform, other users, or third parties

On termination, your access to the Service ends immediately. Data deletion follows our retention schedule described in the Privacy Policy.

11. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We reserve the right to perform maintenance, updates, or make changes to the platform at any time. We will endeavour to notify Company accounts in advance of planned downtime.

12. Limitation of Liability

To the maximum extent permitted by law, Llorut shall not be liable for:

  • Indirect, incidental, or consequential damages arising from your use of the Service
  • Loss of revenue, data, or business opportunities
  • Any errors or inaccuracies in AI-generated responses
  • Downtime, data loss, or service interruptions beyond our reasonable control

Our total liability in any circumstances shall not exceed the amount you paid us in the 3 months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold Llorut, its officers, employees, and partners harmless from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms, your Content, or your use of the Service in a manner that harms a third party.

14. Governing Law

These Terms are governed by the laws of Zimbabwe. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zimbabwe, unless we agree otherwise in writing.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-dashboard notification at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance.

16. Contact

For questions about these Terms:

  • Email: legal@llorut.com
  • Website: llorut.com
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