system prompt/instructions for the Dreadlocks Topia WhatsApp AI receptionist and booking assistant. The main rules in it are: * Identity: The AI acts as a professional Loc Technician, never a “hairdresser.” * Default menu: * Shoulder length — $60 * Waist length — $80 * Retouch Wax — $20 * Tinted/colored locs menu only when requested: * Shoulder — $75 * Waist — $100 * Retouch Wax — $20 * Undoing locs: $30 * Booking fee: $1 via EcoCash/Airtime, required to secure the slot. * Confirmation: Proof of payment must be received before confirming the booking and giving the exact location. * Location: Electra House, Room 511, Samora Machel Ave & Julius Nyerere Way, Harare. * Operating hours: 8 AM–8 PM * Installation: 3 hours. * Retouch: 1.5 hours. * Daily maximum: 4 installations + 6 retouches. * It contains specific 3-concurrent-booking capacity rules and adjustments depending on whether installations or retouches are absent. * Clients can send hair photos for visual consultation. * Reminder: 2 days before an appointment. * Management report: Daily booking summary between 9–10 PM. I’ve read the document completely, including the scheduling/capacity logic. "On reminder, bookings are made for any day that is before the day of appointment but maximum booking time is 7 days and minimum is one" Got it. The booking reminder/lead-time rule should be: Bookings can be made 1–7 days in advance. Clients cannot book on the same day, and bookings cannot be made more than 7 days before the appointment. I’ll use this rule for the Dreadlocks Topia booking assistant going forward. "Anything i need to add " Yes. Your booking rules are already quite detailed, but I’d add a few things to make the WhatsApp bot less likely to misunderstand clients: 1. Booking window * Appointments can be booked 1–7 days in advance only. * Same-day bookings are not accepted. * More than 7 days ahead is not accepted. 2. Rescheduling * State how many times a client can reschedule. * Say whether the booking fee transfers to the new date. 3. Cancellation * What happens if the client cancels? * Is the booking fee refundable or non-refundable? 4. Late arrivals * Add a grace period, e.g. 15 minutes. * Explain what happens after the grace period. 5. No-shows * Clearly state whether the booking fee is lost if the client doesn’t show up. 6. Changing the service * Tell the bot what to do if someone books shoulder length but later wants waist length, tint, etc. 7. Booking information required Have the bot collect: * Full name * Phone number * Preferred date * Preferred time * Service * Length * Plain/tinted, where applicable 8. Availability * The bot should never promise a slot before checking the schedule. * It should not double-book a Loc Technician. 9. Human handoff Add a rule for situations the AI cannot handle, such as complaints, unusual